Terms of Services

Welcome to Soft Launch Media.

By accessing or using our website, services, or products, you agree to comply with and be bound by the following Terms of Service. Please read them carefully. If you do not agree with any part of these terms, you must discontinue use of our site and services.

1. Overview

Soft Launch Media provides digital marketing, digital design, social media management, and related services. These Terms apply to all visitors, clients, and users of our website or services.

2. Use of Our Website

By using our website, you agree to:

  • Use the site only for lawful purposes.

  • Not attempt to disrupt, damage, or gain unauthorized access to any part of the website.

  • Not reproduce, redistribute, or exploit any content without written permission.

We reserve the right to modify or discontinue any part of the website at any time.

3. Services & Deliverables

When booking or purchasing services through Soft Launch Media:

  • You agree to provide accurate information needed for your project.

  • Timelines and deliverables will be outlined in your project agreement or invoice.

  • Revisions are subject to the revision policy detailed in your service contract.

  • Final deliverables are provided once full payment is received.

4. Payments & Refund Policy

  • All payments must be made through the methods provided on our website or invoices.

  • All sales are final. Due to the nature of digital services, Soft Launch Media does not offer refunds once work has begun.

  • If payment is not received by the agreed date, work may be paused or terminated.

5. Intellectual Property

  • All original designs, strategies, graphics, and materials created by Soft Launch Media remain our intellectual property until full payment is made.

  • Upon full payment, you receive usage rights for the specific project as outlined in your contract.

  • You may not resell, redistribute, or claim authorship of our work.

6. Client Responsibilities

Clients agree to:

  • Provide required content, access, and approvals in a timely manner.

  • Communicate respectfully and professionally.

  • Understand that delays in providing materials may result in timeline extensions.

7. Limitation of Liability

Soft Launch Media is not responsible for:

  • Loss of revenue, data, or opportunities resulting from the use or inability to use our services.

  • Issues caused by third-party platforms (e.g., Instagram, Facebook, Squarespace).

  • Any modifications made by the client after project completion.

Our liability is limited to the total amount paid for the service.

8. Privacy

Your personal information is handled in accordance with our Privacy Policy. We do not sell or share your information with third parties, except as required to complete your service.

9. Third-Party Links

Our website may include links to third-party websites or tools. We are not responsible for the content, policies, or practices of external sites.

10. Termination

We reserve the right to terminate projects or access to our website if a user or client:

  • Violates these Terms

  • Engages in abusive or unprofessional behavior

  • Fails to provide payment

Upon termination, no refund will be provided for work already completed.

11. Changes to Terms

Soft Launch Media may update these Terms of Service at any time. Changes take effect immediately when posted.

12. Contact Information

For questions or concerns regarding these Terms, contact us at:
softlaunchmediaagency@gmail.com
or through our website’s contact form.

Last Updated: December 2025